Hotel Online Check-in

To use the digital room key, you will need the Hotelbird app. You can find it on the AppStore or on GooglePlay. With the app, you have the flexibility to choose between a physical or digital room card at any time after your check-in.

Register with your email address and a password of your choice. Following this, you will receive a confirmation email containing a code that you must enter in the app. To streamline the process, use the same email address as you did when making your booking.

Next, you can complete your profile by adding contact information and, if applicable, business details to your Hotelbird profile. These details can be automatically filled in for future online check-ins, making the process even more convenient.

Just one day prior to your arrival, you will receive an email invitation from us, inviting you to begin your online check-in. Simply log in to the Hotelbird App and select your corresponding booking. If you use the same email address, it will be automatically pre-filled.

Alternatively, you can opt to add an existing booking by choosing your hotel and providing your name along with your booking number. Then, click on “Find Booking” and proceed to initiate your check-in.

You can either have your personal details automatically populated or enter them manually. After selecting a payment method (Visa, Amex, or Mastercard) and confirming the legal notices, complete the check-in process with a digital signature. All this information is required by the hotel to issue the legally mandated registration form.

Once your room is ready for occupancy on the day of arrival, you have two options to access it:

I. The Digital Key

This digital key on your phone provides access to all doors in public areas, the elevator, and your room. You can find the key on the home screen of the Hotelbird App after selecting your current hotel. To use it, simply click on the key icon and then on your room number.

II. The Classic Room Card

Alternatively, you can obtain a physical room card through the QR code in the app at the self-check-in counter in the lobby. The QR code can be accessed at any time via the key icon on the app’s home screen and added to your digital wallet. You will also receive this QR code via email.

With this, your check-in is complete, and you can proceed directly to your room.

Through the Hotelbird app, you have the convenience of viewing and reviewing your invoice. You will receive an overview of any outstanding amounts, which you can securely settle. Your invoice will then be sent to you conveniently as a PDF via email. Once your invoice is settled, you can check out independently.

Please note: When you check out, all key cards will be deactivated, and you will lose access to your room and the elevator.

One day prior to your arrival, you will receive an email invitation from us to complete the online check-in process. Click on “Check-in Now” in the email. You will then see an overview of your reservation. You can log in to your Hotelbird account or register, and conveniently add your information to have it automatically filled out.

Please click on “Check-in” on the home screen. You can either have your personal details automatically filled in or enter them manually, along with your payment information. This information is required by the hotel to issue the legally mandated registration form.

In the hotel lobby, you will also find the Hotelbird terminal. Upon your arrival, simply scan the QR code at the terminal to encode your room key.

After completing the check-in, you will find your check-in pass both in your guest folder and receive it via email from us.

In the hotel lobby, you will also find the Hotelbird terminal. Upon your arrival, simply scan the QR code at the terminal to encode your room key.

One day before your departure, you will receive an email invitation from us for online check-out. Click on “Check-out Now” in the email. You will then see an overview of your reservation. Please click on “Check-out” to initiate the digital check-out process.

Through the web portal, you can view and review your invoice. You will receive an overview of any outstanding amounts, which you can securely settle. Your invoice will be sent to you conveniently as a PDF via email.

Please note: When you check out, all key cards will be deactivated, and you will lose access to your room and the elevator.

In your hotel’s lobby, you’ll discover the Hotelbird Terminal. Simply scan the QR code from the app or the PDF generated during the web check-in. Alternatively, you can use your last name and booking number to locate your reservation.

After entering your information, follow the on-screen instructions and place your card on the encoder to generate your room key.

Scan the QR code from the app or the PDF from the web check-in. Alternatively, you can use your last name and confirmation number to access your reservation. Now you can view and check your bill. You will receive an overview of any outstanding amounts and can pay them securely. You will then receive your invoice conveniently as a PDF by e-mail.